General Conditions of Use

Our policy for protecting your personal data allows us to establish a relationship of trust between you and our services, in order to offer you a positive experience, in complete transparency.
Thanks to this policy, we will be able to take your needs into account and meet your expectations.
In order to respect your trust, Careofdogs / MOREXPERT, we guarantee above all the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your data").
In complete transparency with you, in order to guarantee you secure use of our website mamiereglisse.com in all available versions and associated applications (hereinafter the "Careofdogs / MOREXPERT Site"), we provide you with information on how we process your data, so that our services are always in accordance with your rights. Thus, we ensure the security, confidentiality and non-alteration of your privacy and your data, across all our platforms.
Our policy and we guarantee that all necessary precautions are taken to protect all of your data and against disclosure, loss, or alteration of it. This is why we provide you with all the elements allowing you to easily understand how we process your data. This data will only be kept for the duration necessary for the specific management and processing. You can, of course, access and modify your data at any time, since it will be available on your personal Careofdogs / MOREXPERT websites.

To this end, we strive to take all necessary measures to comply with applicable data protection legislation.

Thus, the undersigned Careofdogs / MOREXPERT undertakes, through this policy for the protection of your personal data, to respect the essential principles of the European General Regulation and French law on the protection of personal data, by providing you with information concerning the existence and methods of the data processing applied here (paragraph 3), the rights you have over your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or to recipients will also be made available, as well as the retention period of the data collected (paragraph 5) and the security measures (paragraph 9).

1. WHO ARE YOU?
When we refer to "you" in this Privacy Policy, it is simply because it is directly related to you and concerns you as a customer of Careofdogs / MOREXPERT, if you have placed an order on the Careofdogs / MOREXPERT website, if you have created a customer account but have not ordered any products or services, or if you have browsed as a visitor on the website www.mydoggy-shop.com without having created a customer account or placed an order.

2. WHO ARE WE?
Careofdogs / MOREXPERT is a limited liability company, registered under number 14862482, represented by Careofdogs, as Managing Director and whose registered office is located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Careofdogs / MOREXPERT publishes the Site www.mydoggy-shop.com and, as such, implements various processing operations of your Data as data controller.

3. FOR WHAT REASONS DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the website www.mydoggy-shop.com using cookies, if you create a customer account on the website www.mydoggy-shop.com, if you order one of our products or services or agree to be a member of our newsletters (SMS, emails).

Your personal data is used to facilitate your navigation on the website www.mydoggy-shop.com, as well as to offer you a more personalized experience. This allows us to process your orders as efficiently as possible, make payment available in installments, prevent fraud, issue necessary refunds, and manage your customer reviews.

3.2. Your browsing on the site www.mydoggy-shop.com
In order to allow you to browse the site www.mydoggy-shop.com, we process your data with your consent as the legal basis.

3.3. Processing your orders
In order to manage and process your orders, we use your data.
The use we make of it serves to manage mediation, customer relations (and this via social networks), our after-sales service and distance selling, our marketing management actions and commercial prospecting for the site www.mydoggy-shop.com, as well as the management, deliveries and transport of orders.

The performance of the contract between the two parties (you and us) is the legal basis for processing this data.

Careofdogs / MOREXPERT's legal obligation is the legal basis for processing, in terms of product recall management. Your consent or our legitimate interest are, as the case may be, the legal basis for processing for marketing and commercial prospecting activities. Your consent is for the implementation of "flash" payment.

3.4. Multiple payment
For orders subject to multiple payment and for certain customers, your data is processed so that you can offer this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for the processing of your banking data.

3.4.1 Klarna
In order to provide you with Klarna's payment options, we may provide Klarna with your personal data, including your contact details and order details, so that Klarna can assess your eligibility and tailor them to your needs. Your transferred personal data will be processed in accordance with Klarna's Privacy Policy.

3.5. Customer reviews
To be able to share your opinions with our customers and visitors and allow you to leave your opinion on the website www.mydoggy-shop.com, we use your data on the legal basis of your consent or your legitimate interest.

3.6. Payment recovery and fight against fraud

We use your data to enable payment collection and combat fraud.
This also allows us to guarantee payment security.
The application of this contract between the two parties and the legitimate interest of Careofdogs / MOREXPERT, as data controller, are the legal bases for this processing.

3.7. Careofdogs / MOREXPERT ADVERTISING MANAGEMENT OPERATIONS
MOREXPERT's advertising operations are managed through the use of your data.
This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, sales statistics and advertising campaign studies, update the prospecting files of the organization in charge of managing opposition to telephone canvassing, solicitations, the implementation of our competitions and lotteries or any other promotional operation with the exception of online gambling.
The legal bases for the above-mentioned information are the user's consent or the legitimate interest of Careofdogs / MOREXPERT.

4.WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal services of www.mydoggy-shop.com
They are not transmitted to third parties, except in the situations specified below:
To process your orders, your personal data may be transmitted to several service providers whose specialties are banking transactions, customer relations, after-sales service, delivery, IT development, site management or the provision of guarantees or insurance.
For the implementation of payment in x time, your data may be shared with service providers such as payment and transaction centers (banks, etc.), or call centers for the management of business processes or customer experience, or, for customer reviews, to a customer review manager.
Advertising management for www.mydoggy-shop.com is managed, using your data, by clients of the agency and advertisers.

5. DATA RETENTION
The data collected by www.mydoggy-shop.com is only kept for the duration and assistance necessary for the implementation and execution of the operations mentioned in paragraph 3 of our personal data policy.
We retain for a certain period of time certain data collected by www.mydoggy-shop.com
In current archives for prospects, for 3 years from the last contact from the client (they can therefore be consulted by the Careofdogs / MOREXPERT services). We do not carry out intermediate archiving of this data (for data representing an administrative interest for certain services, such as for litigation, the retention periods are set by the applicable limitation rules).
Regarding our orders, your data will be archived in the current archive for 5 years from the end of the customer's order usage, and in the intermediate archive for 5 years from the end of the current archive. The same applies to customers.
Bank details are stored in the current archive for the entire validity period of the credit card (plus one day). There is no intermediate archiving of bank details.
Cookies, their use and duration are detailed in paragraph 7 of our policy.

6.EXERCISE OF YOUR RIGHTS
6.1. You have the right to request access, modification and rectification of your data.

6.2. You have the right to request the limitation of the processing of your data.
This is important information: To do this, you must contest the accuracy of your personal data for the time necessary to verify their compliance. Or, in the event that you consider that our use of your personal data is unlawful and you request a limitation of their use and not erasure. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the recognition, exercise or defense of your legal rights, if you decide to exercise your right to object for the time necessary to verify whether the legitimate grounds we pursue outweigh yours.

6.3. You have the right to request the deletion of your data.
If you request the erasure of your personal data, Careofdogs / MOREXPERT will always have the option of retaining them in the intermediate archiving format for the duration necessary to comply with its legal, accounting and tax obligations.

6.4. You may exercise your right to object to processing carried out for commercial prospecting purposes.
In the event of prospecting by email, you can request the modification or unsubscription of newsletters by clicking on the hyperlink "unsubscribe" available in all newsletters, or by navigating directly to the contact page of the site www.mydoggy-shop.com.
In the event of prospecting by SMS, it is possible to unsubscribe by sending an SMS with the words "STOP SMS" to 36007, or by browsing the contact page of the website www.mydoggy-shop.com.

6.5. You have the right to transfer post-mortem prerogatives regarding the retention, erasure and communication of your personal data.
In the absence of such prerogatives, your successors and heirs have the possibility of contacting Careofdogs / MOREXPERT in order to have access to the uses of this data and to allow an "organization and settlement of the deceased's estate" and/or to close the account on the site and/or to request the non-execution of the processing of personal data.
You can also request that your data not be communicated to a third party in the event of death.

6.6. You can exercise your right to portability.
6.7. You have the right to withdraw your consent to processing based on this legal basis.
Important note: If you decide to withdraw your consent, this will not affect the lawfulness of any uses made before you withdrew your consent.

6.8. You have the right, at any time, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your complaint (along with your email address, surname, first name, copy of your ID and postal address) to the Careofdogs / MOREXPERT Data Protection Delegation by email to Contact@mydoggy-shop.com and/or by post to Careofdogs / MOREXPERT 71-75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom.
Within one (1) month of receiving the complaint, we will send you a response.

7. COOKIES
7.1. What is a cookie?
When you browse a website such as Careofdogs / MOREXPERT, it can, depending on your choice, insert a text file onto your device (computer, phone or tablet), via your browser.
This text file is called a COOKIE. This cookie then allows the website www.mydoggy-shop.com, for the duration of the cookie's validity or registration, to identify your terminal used during your next visits.
Only the issuer of a cookie can read or modify the information contained in that cookie.

7.2. What are cookies used for on mamiereglisse.com?
Different types of cookies can be categorized. Some are issued directly by Careofdogs / MOREXPERT and its service providers, but others come from third-party companies.

7.2.1. Cookies issued by www.mydoggy-shop.com and its service providers
There are several categories of cookies that may be found on your transmitter when you browse our site:

7.2.1.1. Essential cookies
To access our site, "essential" cookies are required, for example to be able to place an order.
If they were not present, you may encounter problems navigating the site and not be able to place an order.
"Essential" cookies also allow www.mydoggy-shop.com to track its activity.
They can be inserted into your transmitter by www.mydoggy-shop.com or its service providers.

7.2.1.2. Analytical and personalization cookies
Analytical and personalization cookies are not mandatory, they will allow us to facilitate your searches, optimize your experience with us, thanks to them, we will be able to better target your expectations, adapt our offers and maximize the organization of our site.

7.2.1.3. Advertising cookies
Advertising cookies are displayed in advertising spaces on our website. The benefit to you is that your browsing time is improved and optimized by the presentation of offers and advertisements relevant to you.
To do this, "advertising" cookies will target your expectations in real time and offer you advertising content adapted to your current desires and interests, thanks to your recent browsing history on other sites.
This helps us avoid showing you advertising content that is not of interest to you. At the same time, Careofdogs / MOREXPERT prefers to present its offers and advertisements to users who will be interested in them.
The advertising content offered may contain cookies issued by www.mydoggy-shop.com or its service providers, or by third parties via the association of a cookie with advertising content from an advertiser.

7.2.2. Cookies issued by third parties
Third parties using cookies on our site use their own privacy policies for this purpose. These cookies are not necessary for the use of our site.

7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include computer applications from a third party, in order to offer you the opportunity to share content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons on social networks.

These social networks can then identify you through these buttons even if you did not use them during your navigation on the site. This is possible for them if during your last navigation on the site you were simultaneously connected or active on your transmitter to your social network. We have no control over the uses they make, nor over the data they have.

To learn more about the use of your data and advertising content, you can visit your social networks and consult their privacy policies. Through these policies, you should be able to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.

Privacy policy of the above-mentioned social networks, click on the social network of your choice:

Facebook: https://fr-fr.facebook.com/privacy/explanation

Twitter: https://twitter.com/en/tos

Google+: https://policies.google.com/terms?hl=en

Regarding our advertising agency, we remind you, as mentioned just before, that all our advertising spaces may contain third-party cookies (advertising behind the ad displayed, third-party advertising providers, etc.)
They can therefore, with these cookies and for the prescribed period of validity thereof, offer advertisements in the locations made available for third-party advertisements, list the number of contents they offer in our spaces, know the audience of these advertisements and the number of clicks; they will thus be able to claim the sums owed to them and establish their statistics. They can also know that your sender is the one who previously visited another site containing one of their advertisements, and thus target you and personalize their content if necessary.

7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser software contains many options that you can adjust to your preferences. This allows you to choose whether or not to accept cookies from your browser.
However, if you choose to accept the storage of these cookies on your issuer, then when you visit sites or content with cookies present, they will automatically be stored on your issuer.
Depending on your preferences, you can choose to activate a reminder asking you again whether you accept or refuse cookies before they are saved, or to refuse this saving of cookies on your issuer each time.
However, it is important to note that the choices you make during this setting may modify or alter your browsing on the Internet or on certain sites or services that require the use of these cookies (such as for orders on our website for example).
In the event that you prefer to refuse these cookies on your issuer or delete those already saved, we decline all responsibility for the consequences linked to the alteration of the functioning of our services, which would result from the impossibility for our services to save or have access to the cookies used for their functioning.

7.3.1. How to choose your options depending on your browser?
You have different options and choices depending on your browser. To learn more, you can consult the help menu.

Internet Explorer™ http://windows.microsoft.com/en/windows-vista/Block-or-allow-cookies

Safari™: https://support.apple.com/kb/PH19214?locale=en&viewlocale=en_EN

Chrome™: http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647

Firefox™: http://support.mozilla.org/en/kb/Active and Cookies

Opera™: http://help.opera.com/Windows/10.20/en/cookies.html

8. TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data in third countries, for example with third countries in which the European Commission has not carried out a conformity assessment.
In this case, we do everything necessary to ensure that this data sharing is done in compliance with applicable regulations and that your privacy and fundamental rights are protected (for example, through the use of contractual clauses from the European Commission).
The Data Protection Authority can, upon your request, provide you with further information on the transfer of data.

9. SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security consistent with the risks to the rights and freedoms of natural persons with regard to the points mentioned in point 2. To do this, we take into account the origin, scope, context, costs and state of knowledge, the purposes of the processing, but also the identified risks.
Additionally, we are up to date with the Payment Card Industry's PCI DSS security standard, which reflects our commitment to security.

10. PROFILING AND AUTOMATED DECISION
Due to the automated processing we use (profiling for example), you are subject to legal effects that concern you.
All of this is essential for the conclusion or execution of the contract that binds you to us.
This is how we can offer and implement the automation of customer identification and "4x payment". The foundations of this operation are attached to the analysis of different variables concerning the type of products, the services ordered or the customer profile.
If the risk is assessed with these statistics as too high (fraud/non-payment), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even if the decisions are automated, in order to give your opinion and/or to oppose the automated decision.

11. UPDATE AND REVISION OF THE POLICY
Our personal data policy will be updated whenever necessary in order to always comply with the regulations applicable to the protection of your data (every three (3) years minimum).

All rights reserved - July 1, 2022